Returns/Exchanges does not manufacture the products we sell. Most of the products we sell are guaranteed by the Manufacturer of that product. The guarantees vary depending on the product and the Manufacturer. is an authorized dealer of the products we sell and the full Manufacturers guarantee(when there is one), is extended to our customers. The Manufacturers prefer to deal directly with the consumer concerning guarantee/warranty issues in most cases and this applies always with bats. With many bats the customer is required to send in a warranty card to establish their warranty with the bat which is limited. will allow a customer to exchange a product or receive a refund (subject to restocking fee), only if this is done within 14 days of purchase. The product must be brand new in the same condition as when purchased. All bats must be in the original plastic wrapper. The customer will be responsible for all shipping charges and must acquire a return authorization (RA#), before returning the item.